Pros and Cons - Guest Service Team Member - Cashier Tractor Supply Employee Review

3.0
Nov 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Interesting customers, good products, love the dogs that come into the store. It's a paycheck when I get enough hours to pay basic bills. They work with employees to accommodate scheduling around other time commitments, like school or another part time job.

Cons

Hours are tailored by the automatic scheduling system to keep you on average under 20 hours a week. The last couple years big focus on sales goals: hard selling credit cards, item of the month, those "extended warantees". And they want the cashier to turn 180 degrees to greet each customer that comes in the door, while cashiering, pushing sales goals, and answering incoming phone calls. Customers are mostly retired men, farmers, blue collar workers and pet owners. Current manager has a boys club running, where they yuk it up while the womenfolk are working their butts off making stuff happen.

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1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You can count on getting biweekly paychecks.

Cons

Words do not exist to adequately describe just how dysfunctional the FAST organization has become. The problem isn’t the people—it’s the structure. Every level of FAST is treated as second-class by Operations, but the hourly FTMs bear the brunt of it. They’re expected to execute impossible workloads while navigating resistance, conflicting priorities, and a complete lack of operational ownership. FAST leadership regularly talks about holding stores and Operations accountable. Yet the moment accountability creates friction or invites criticism, they retreat instead of standing behind their teams. The result is predictable: the people doing the work lose confidence that anyone above them will support them when it matters most. A department cannot succeed when it has responsibility without authority, accountability without support, and expectations without organizational commitment. That’s the reality of FAST today. It’s not just disappointing—it’s unsustainable.

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