Ok company that has no clue about its customer - Store Manager Tractor Supply Employee Review

2.0
Sep 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Sales bonus and great customer base

Cons

Our team runs a very clean store and makes our sales goals consistently.But none of that matters since we are not selling enough service plans and signing up enough personal credit cards.Huge disconnect on what customers want and what corporate and district /regional management wants.Listen to your stores they are on the front lines and know customers don’t want to be bothered with this stuff.Especially right now with all the uncertainty.Customers just want to come in get treated right and go on their way and not be bothered with all the add on extra stuff.

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1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You can count on getting biweekly paychecks.

Cons

Words do not exist to adequately describe just how dysfunctional the FAST organization has become. The problem isn’t the people—it’s the structure. Every level of FAST is treated as second-class by Operations, but the hourly FTMs bear the brunt of it. They’re expected to execute impossible workloads while navigating resistance, conflicting priorities, and a complete lack of operational ownership. FAST leadership regularly talks about holding stores and Operations accountable. Yet the moment accountability creates friction or invites criticism, they retreat instead of standing behind their teams. The result is predictable: the people doing the work lose confidence that anyone above them will support them when it matters most. A department cannot succeed when it has responsibility without authority, accountability without support, and expectations without organizational commitment. That’s the reality of FAST today. It’s not just disappointing—it’s unsustainable.

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