5.0
Oct 14, 2025
Former employee, more than 3 years
Costa Mesa, CA
Recommend
CEO approval
Business Outlook
Pros
They pay very well for what you actually do.
Cons
The captain either makes or breaks the store
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Users say... "Benefits are great and affordable" "Good pay and good whatever you want" "The people they hire are always great people and the customers tend to be usually nice." "Coworkers are great and reliable" "Flexible hours for crew members who have other jobs or school in the larger stores."
Users say... "Bad management not enough to do" "Managers have a lot of discretion which can be good and bad depending on the manager." "There is blatant favoritism and the lack of standardized procedures nationwide make it impossible to hold leadership accountable" "benefits have become limited and management can choose favorites" "Poor upper management is a reality"