TP is losing it's way - Customer Support Specialist TrainingPeaks Employee Review

I don’t know why all these other reviews are so negative, they probably have never worked in customer service or retail for some perspective like me. This is the best job I’ve ever had. I love my job and I love my team. My manager is great and tells me directly what I need to do to get to the next level. There is unlimited PTO and I take PTO when I need or want it. If you’re wondering if Unlimited PTO is a scam it’s not at TrainingPeaks. I usually just look at how often my team members are taking off and keep my PTO around the same. Also I don’t feel the need to take PTO all the time anyways because my team is super flexible and we have a great work life balance. We go into the office for important meetings or events but mostly work from home. I also don’t mind going into the office because the office has lots of snacks, drinks, and they do catered lunch’s often. I’m on a great team with some really smart people and they are all very supportive of me. My team is also very good about taking our feedback in retro and implementing it. I brag about my job all the time to my friends.

Sure any place is going to have its cons but it’s still 5 stars for me. Here are my Cons: Not any entry level dev positions This company doesn’t have the structure to support entry level devs at this time. You have to have a good foundation in development already in place to succeed here. I’d love to get to the point where we could support entry level devs because it’s so hard for these new devs to find jobs without experience. Salary could be better Am I making more money than I have ever made in my life? Yes! Can I still not afford a house? Also yes :( However I’d rather take the work life balance here with this salary then work somewhere else with a higher salary and I’m just working and stressed all the time. Benefits We mostly have good benefits but I’m disgusted we are using United. However, all health insurance companies in the US are varying levels of evil. Senior Engineers have to do on call Senior Engineers have to participate in on call which basically means just being glued to your computer for days. Also for some reason senior front end engineers don’t have to do it but get paid the same as back end and full stack engineers? That doesn’t seem fair and you don’t even need backend knowledge. You are just triaging and contacting other people when problems happen. Those are my cons none of them are enough for me to not rate TrainingPeaks 5 stars though!

TrainingPeaks has some of the most talented, passionate, and mission-driven people I've had the opportunity to work with. Engineers, product managers, coaches, and support teams genuinely care about helping athletes and coaches succeed. The culture encouraged collaboration, autonomy, and solving meaningful problems rather than simply checking boxes. If you're passionate about endurance sports, it's hard to find a team more connected to the customers they serve. Many employees actively coach, race, or participate in the same communities that use the product.

Following the acquisition announcement, several long-standing benefits changed, including moving from Flexible Time Off to a more traditional accrued PTO model, changes to incentive compensation, and a five-day in-office expectation. For many employees, these represented significant changes to the culture and work-life balance that had attracted them to the company. One of TrainingPeaks' greatest strengths was that employees genuinely lived the brand. Many team members were active athletes who participated in races, coached others, and brought firsthand experience to product decisions. My hope is that as the integration progresses, that close connection to the endurance community remains a defining part of the company's identity.