Wonderful people, but... - Marketing Consultant TransUnion Employee Review

3.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

TransUnion boasts an incredibly talented and collaborative team that is dedicated to delivering top-notch solutions to clients. Leaders understand the importance of work-life balance and provide employees with the autonomy to manage their time effectively. This level of autonomy also fosters creativity and innovation, allowing individuals to contribute meaningfully to projects.

Cons

TransUnion operates in a complex matrix structure that can be challenging to navigate. The decision-making process is often convoluted, making it difficult to achieve alignment on key initiatives. There is almost no formal mention of career development opportunities or programs. This lack of emphasis on professional growth can leave employees feeling uncertain about their future within the organization, especially for those who were hired remotely then the company pivoted to only interviewing folks who could be hybrid. I also agree with other reviewers that TransUnion has somewhat failed to fully integrate its acquisitions, leading to role redundancy, confusing brand messaging, and no clear understanding of who owns what. Lastly, as mentioned above, the company relied on remote workers to get them through the pandemic before shifting to a partial hybrid model and refusing to interview remote candidates for new roles unless they could come into an office two days a week - not possible when you live hours away. Now the company is going through rounds of layoffs and intends to continue to offshore U.S. jobs to India, Costa Rica, etc.

Explore other reviews about TransUnion

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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