Management seemed out of touch with those in the trenches. Transact came from a hardware/software world, and is now moving into supporting a pure cloud software company. This has it's challenges. For example the CEO was recently replaced, (after I left). This is probably a great change for them!
Middle management is rinsed and overworked and typically given all the weight. Those at the top have meetings with the middle, those at the bottom have meetings with the middle. But there's a loss of communication during this handoff.