-Comprehensive, in depth training. Even if you don't stay in the position, you'll come out of the job knowing a lot more about your retirement account
Cons
-You may be asked to do 2 hours of mandatory overtime a day for a month straight
-Your job is not about helping customers, it's about fishing out who has money in outside accounts so you can refer them to the "totally not a sales team"
-Day to day grind is mentally tolling
-A great job if you like feeling like a cog in a machine
Transamerica Response
7y
Thanks for your feedback, and highlighting our comprehensive training for our call center employees.
great account management team. Great bosses. pension. decent benefits. managers allow flexibility.
Cons
the account managers are the only ones held accountable. other departments don't answer emails for weeks, don't do their jobs and no one in upper management cares. directly effects account managers so you get yelled at by clients and brokers a lot. don't get paid enough to do the job of the account manager and take on the other departments work.
