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Transamerica

Part of Aegon

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Work experience - Customer Service Representative Transamerica Employee Review

3.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

TA is constantly in training mode, you will always be provided with updates and tools to effectively manage inbound inquiries

Cons

Get used to being autonomous, this position will challenge you to make professional decisions, supervisors are around but are often busy, and will expect you to handle customer complaints.

Explore other reviews about Transamerica

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

As a producer, there is unlimited income potential.

Cons

People have to see a need to sit down and talk with you, which can sometimes be discouraging.

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great account management team. Great bosses. pension. decent benefits. managers allow flexibility.

Cons

the account managers are the only ones held accountable. other departments don't answer emails for weeks, don't do their jobs and no one in upper management cares. directly effects account managers so you get yelled at by clients and brokers a lot. don't get paid enough to do the job of the account manager and take on the other departments work.

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