Great job and culture - Client Project Manager Transfinder Employee Review

5.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The company stays on top of training its employees with new products and provides refreshers on existing products. One of the best documented software's I've seen through a client-facing website with easily thousands of videos, PDFs, and training courses that both employees and clients can take. Literally every single person I've asked for help has jumped to assist - I have not met a single person, C-suite included, that has not tried to make time to answer questions or solve problems when a situation arises. I like that the company has chosen to offer permanent remote positions, while maintaining their physical locations for those that wish to take advantage. I rarely have to work late and when I do it has been at the request of a client outside of my time zone, or I've tried to stay ahead of the next day's work if a lot of meetings are scheduled. There was a recent round of feedback sessions provided to Directors and C-Suite and they actually implemented change based on our feedback/complaints. The company is growing a ton so there are notable growing pains, but they are extremely proactive about hiring and offer a great bonus for referrals. They never ask questions about PTO/time off (except in the Summer which is the busiest season, and they are VERY upfront on that during the hiring process)

Cons

- no guaranteed 401k match, its discretionary year to year (and based on length of employment) - no holiday bonus - transparent to a point, but their CRM software is convoluted and is difficult to both track and track down past data/conversations. - little communication about staff changes. They celebrate new hires but don't disclose when people leave the company. If its cross-team we have to hear it through the grape vine - a recent incentive program for the Service team was contingent not just on our effort but also the Sales team's effort. Towards the end of the quarter we hit our goal but the Sales team only hit part of theirs, and it affected our bonus. This was discouraging (especially around the holidays..) as we had no control over their progress and therefore missed out on a significant amount of money even though the Service team did their part.

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Transfinder Response
3y
Thank you for the feedback and for recognizing how helpful all of our team members are. Our team members create the culture we have! Joe Messia COO

Explore other reviews about Transfinder

5.0
Mar 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company nice people to work with

Cons

No cons, good company woohoo

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Transfinder Response
1y
Thank you for the feedback. Joe Messia COO
1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is genuine and meaningful. Helping schools and public safety communities is real work that matters. Many employees at the staff level are talented, collaborative, and committed. Some managers are genuinely good leaders who care about their teams

Cons

Senior leadership and management are frequently not aligned on company direction, priorities, or expectations. This creates confusion, shifting goals, and a work environment where doing your job well is harder than it needs to be. Compensation is notably below market for the industry and role types. The mission drives loyalty and the company relies on that loyalty to retain people it could not otherwise keep at the compensation it offers. That dynamic is real and worth understanding before you accept an offer. In my experience the HR function operated primarily in the interest of the company rather than employees. In my experience concerns raised through HR were not handled with genuine neutrality. Employees who push back or raise legitimate issues found the process worked against them not for them. In my observation strong managers and contributors were often overlooked while certain leaders with poor judgment remained in place. This appeared to be a consistent pattern during my time there. The culture has a cult-like quality driven by belief in the mission. That is not inherently bad but it creates an environment where serious organizational problems get minimized or ignored because people want to believe in what the company is doing. Taken together these issues created a work environment that was genuinely difficult to sustain long term.

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Transfinder Response
1mo
Thank you for your feedback. You are welcome to call me to discuss in more detail. You can call me directly at 518-723-8400 Joe Messia COO
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