Pros
Good hours. Paid holidays. No weekends.
Cons
Whew. There’s ALOT. Training was rushed. We were not properly prepared and they coach you on every little thing. TERRIBLE talking process for the customers. Hard to explain unreasonable billing issues. Outdated customer service approach. System could be faster. MONDAYS ARE TERRIBLE. Be prepared to be cursed at yelled at insulted for 8 hours every Monday. Honestly the worse job I’ve had and that’s very hard for me to say. Duke energy is not a good employer to work for. They don’t care about their agents more of the customer. You get flagged for surveys even if you do your job the best. You don’t get a pat on the back even. You get coached and threatened termination until it’s fixed. Oh and the offers thing, ridiculous. You have to offer these enrollments even if their power is off. Which makes 0 sense if they couldn’t pay the bill without the extra money why would they want to add anything extra? Yikes I can see it going downhill in a few years.