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Trapp Corp

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Trapp Corp reviews

Thankful - Service Delivery Manager Trapp Corp Employee Review

4.0
Mar 21, 2023
Service delivery manager
Recommend
CEO approval
Business Outlook

Pros

There is always something new We pivot quickly People are driven and passionate Our customer service is top notch

Cons

If there weren't cons they wouldn't call it work Sometimes the fast pace can be overwhelming We often go above and beyond for customers and sometimes we get taken advantage of.

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Trapp Corp Response
3y
Thank you for leaving a review! We stand by the mindset that growing together creates the freedom to be more. And growth requires feedback. Our clients deserve top notch customer service and with that does come the challenges of the fast paced nature of the beast. We hope to continue to hire to provide support in those areas. Taking our reviews seriously falls very high on our list. Thank you for voicing your concerns regarding the fast paced nature of our company. Our goal is to support our employees, and hear fresh new ideas. We encourage you to contact your team lead or our HR department to further discuss your concerns.

Explore other reviews about Trapp Corp

5.0
Nov 27, 2024
Cybersecurity analyst
Recommend
CEO approval
Business Outlook

Pros

Great schedules, great training, caring managers that listen to suggestions and care about making you better. Coworkers are friendly. Very family like atmosphere. Training is excellent. I went from green to experienced in no time. They love working with inexperienced candidates and making them better and efficient at being an analyst.

Cons

Pay raises are slow. Pay is lower than average.

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Trapp Corp Response
1y
Thank you for sharing your thoughts. It’s great to know that you’ve had a positive experience with our training and leadership support. We’re committed to promoting growth at all levels, helping employees, whether new to the field or experienced, build their skills and advance in their careers. We also appreciate your feedback on compensation. We understand its importance and continue to explore ways to improve. While our market research shows we are aligned with industry standards, your insights are valuable as we work to enhance the overall experience for our teams.
1.0
Jul 31, 2024
Security analyst
Recommend
CEO approval
Business Outlook

Pros

They'll hire you with no experience so I suppose that's a plus if you're looking to get in to the field

Cons

Pay is absurdly low. They have lost good people because of it and still done nothing to improve it. The SOC is suffering from extreme alert fatigue because alerts don't get tuned and analysts are drowning in false positives with no work actually being done to combat it. Instead time is being dedicated to marketable features that serve no actual purpose and provide no benefit to customers.

4
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Trapp Corp Response
1y
Thank you for taking the time to provide your feedback. After evaluating our compensation in comparison to other employers in the area as well as in our industry, we find that, while not above average our compensation is fair.
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