Corporate Giant - good place to work if you don't mind being a number - Claims Representative Travelers Employee Review

2.0
Dec 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Travelers provides a nice benefit package to employees along with wages that are higher than their competitors. In return, they demand some pretty long work hours and an incredible workload. They also reward you with really nifty and useful things like water bottles, duffle bags and really trendy logo shirts. I ended my career with an entire closet full.

Cons

Employees are pretty much treated like a number. Management changes frequently but not as much as policies and procedures. Typically, management comes up with a new way of doing things, completely forcing employees to learn new procedures and follow new policies. A few weeks or months later, they will decide it was a bad idea and change it again. Because of these types of behaviors, claims employees end up working incredibly long hours in an attempt to catch up to an incredible case load. The company also wastes your time by forcing you to travel to, or attend via conference call, all sorts of meetings and conferences that have absolutely nothing to do with your job. Again, putting you way behind and unable to keep up with the case load.

Explore other reviews about Travelers

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great community, opportunity to grow, great management

Cons

No cons as of now

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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