Disappointed in management staff in small business teams in Richardson, TX office. - Account Executive Travelers Employee Review

1.0
Dec 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Good benefits package with good time off. You can purchase additional time off which I do. The more you can not be in the regional office the better you feel. Note - If they are short staffed, which they often are due to turn over, you can negotiate better pay. Makes it easier to stomach the micromanagement.

Cons

Management plays favorites, always younger employees. Favorites are given all opportunities, best if not all bonuses, and given preference on newer equipment, desk location, better work from home opportunities and time off requests. Management ask for feedback and opinions but beware if you offer honest feedback or opinions. You will be an outcast if management feels you are not walking lock step. No female managers in my team. This is the good old boy system. Don’t be fooled. Small business is managed by all white males. *However, if you are a female comfortable with flirting with your managers your existence is always better. Poor moral of employees because they are micromanaged at every turn. Micromanagement leads to minimal employee performance. Usually high turn over every year after bonus period. Bonuses are a joke. Even with the stock market performing at record highs and some of the best tax breaks for companies in U.S. history - always and excuse to not offer performance cash, pay increase or even stock options. Favorite employees are always awarded big bonuses even though you out perform favorites on overall numbers. Very disorganized regional office. Normally business team does not hit goal yet same managers remain, employing same failing tactics.

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2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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