Inflexible return to office policy - Claim Handler Travelers Employee Review

2.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay and PTO Good benefits Manageable workload

Cons

The return to the office mandate is all over the place. Claim handlers will continue to do exactly what they were doing before COVID which is 3 days working from home and 2 in office per week. They’ve made no adjustments and are allowing no flexibility to this except in the case of “extreme hardship”. Any new employees hired into claim will only be allowed to work 2 days a week from home going forward, despite the rest of their department being allowed 3 days. The rest of the company outside of claim is also doing only 2 days a week from home. It’s shocking that we’ve been successfully working from home for a year and a half by the time we return in September and it feels like the work from home rules have gotten even more strict. Really disappointed in the company’s approach. They also continue to harp on how they think everyone wants to return to the office. I’ve not spoken to a single coworker eager to return in any capacity.

Explore other reviews about Travelers

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to grow with many career path options; great benefits; work-life balance; collaborative culture

Cons

Even with a couple of roles that were not a great fit, those "cons" were beneficial to my growth and knowledge of the business, positioning me for other opportunities

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone I work with here is great - friendly, dedicated, hard working, professional, but also fun. The company is very aware that their employees are people. They encourage us to use our time off. We have mindfulness trainings. Our medical plan includes things like 8 free therapy sessions and free visits with a lawyer for consults. Also, I genuinely get the sense that Travelers is a good company. We are encouraged to volunteer. When we do, they award us $20 for every hour of community service worked, and that money can be used to donate a charity of our choice. Then, Travelers will match the money that they already gave us. The leadership is working to be zero emissions by 2030 and I believe they will do. It's a great place to work. There are so many different business units, departments, and offices in this company that if your role isn't fulfilling you can probably find another position that will be a good fit. You are also likely to find another office in the country if you have to (or want to) move. The company is very open to people finding the right place for them.

Cons

Everyone has a very full plate. It's not an insurmountable amount of work but it will keep you very busy. We also require at least 3 days per week in office in my region, but honestly, it's nice to back in an office with people. You will likely pay more for benefits here but they have different plans depending on what you're looking for.

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