Pros
PTO and benefits are decent. Some work from home options. Fellow employees are good hard working people. Pay used to be good but don't expect any raises or bonuses. Heard it's better outside of claims
Cons
All my coworkers were miserable and stressed to the point of going out on leave. We got henpecked to death over minute data details so corporate can analyze data rather than grade us on the big picture of how we handled the claim. The expectations changed every time the wind blew and it became impossible to keep up with because you are so busy. The company seems to have taken a nose dive the last few years in regards to the morale. Raises are small (if at all). We used to get bonuses but now they expect you to work more and more claims and you better not complain. At least other insurance companies offer profit sharing. Travelers used to pay above the competition but not anymore. Staffing is always off and expectations just keep increasing.