Not the company it used to be - Inside Auto Claims Representative Travelers Employee Review

1.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO and benefits are decent. Some work from home options. Fellow employees are good hard working people. Pay used to be good but don't expect any raises or bonuses. Heard it's better outside of claims

Cons

All my coworkers were miserable and stressed to the point of going out on leave. We got henpecked to death over minute data details so corporate can analyze data rather than grade us on the big picture of how we handled the claim. The expectations changed every time the wind blew and it became impossible to keep up with because you are so busy. The company seems to have taken a nose dive the last few years in regards to the morale. Raises are small (if at all). We used to get bonuses but now they expect you to work more and more claims and you better not complain. At least other insurance companies offer profit sharing. Travelers used to pay above the competition but not anymore. Staffing is always off and expectations just keep increasing.

Explore other reviews about Travelers

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to grow with many career path options; great benefits; work-life balance; collaborative culture

Cons

Even with a couple of roles that were not a great fit, those "cons" were beneficial to my growth and knowledge of the business, positioning me for other opportunities

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone I work with here is great - friendly, dedicated, hard working, professional, but also fun. The company is very aware that their employees are people. They encourage us to use our time off. We have mindfulness trainings. Our medical plan includes things like 8 free therapy sessions and free visits with a lawyer for consults. Also, I genuinely get the sense that Travelers is a good company. We are encouraged to volunteer. When we do, they award us $20 for every hour of community service worked, and that money can be used to donate a charity of our choice. Then, Travelers will match the money that they already gave us. The leadership is working to be zero emissions by 2030 and I believe they will do. It's a great place to work. There are so many different business units, departments, and offices in this company that if your role isn't fulfilling you can probably find another position that will be a good fit. You are also likely to find another office in the country if you have to (or want to) move. The company is very open to people finding the right place for them.

Cons

Everyone has a very full plate. It's not an insurmountable amount of work but it will keep you very busy. We also require at least 3 days per week in office in my region, but honestly, it's nice to back in an office with people. You will likely pay more for benefits here but they have different plans depending on what you're looking for.

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