HELP IS NEEDED! - Claims Travelers Employee Review

1.0
Jan 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Salary and Benefits good. Nothing else...

Cons

Lures New Hires (inclds desperate adjusters from other companies), and Interns under knowingly False and Misleading Circumstances. First 3-6 months you are patted on the back with encouragement. THEN, they flip on the Light Switch with their true agenda. They: 1. Rule by Intimidation, Threats, and Abuse. 2. You are assigned a "territory" with DEMANDED Quota and Inspection/Settlement assignments. 3. Other adjusters intimidated into either quitting or fired for poor performance and accused of insubordination then Written Up to prepare a negative personnel file in case you try and try for Unemployment. 4. Suddenly, your territory increases (including distance) and you are RESPONSIBLE for the same Inspections with Settlement Quotas INCLUDING, your new territory expansion of those driven out; NO EXCUSES. 5. Provided a Salary based on a 40 hour (or less) work week. Understanding is IF you have claims, there is NO excuse for not getting all Claims Inspected and Settled almost Immediately, if not sooner. No matter how complex, how far away or how large. There is NO EXCUSE, even if most of your claims are ABOVE your Settlement Limit. It IS YOUR fault and your personnel IS documented with threats of it being used against you! (What happened to all of those "Pats on the Back"? 6. NO Overtime Pay! But as long as you have claims, you are EXPECTED to get them processed. 7. Nights and Weekends are no longer for you, your Family, or Friends. Again, NO Compensation, though illegal. 8. Then you TRY talking to your Manager only to find they too have been driven out. 9. They will not replace the "missing" adjusters whose territories you are blamed for. 10. They can NOT hire many other experienced adjusters who refuse to jump from the Frying Pan into the Fire. "Word is on the Street"... 11. They REFUSE to hire Outside Assistance (I/A's) to help out their Adjusters, Insureds, and Agents. 12. Set up disconnect with Personnel. Called Chain of Command. 13. They Practice, and their Goal is, High Employee Turnover. Especially those closer to Retirement and who have accumulated years of Experience... Other than these few minor drawbacks, it is a great place to work for those who enjoy: Extreme Micro Management, Intimidation, Unpaid Hours, being Set Up to Fail, and Abuse. And it IS a Temporary Pay Check for those desperate enough to tolerate being shown how worthless you really are so maybe that helps too. Unfortunately, almost every Manager and/or Adjuster I knew over the years is no longer there.... IF that tells you something. And I know my days are numbered as well. I have over 15 years of claims experience...

Explore other reviews about Travelers

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to grow with many career path options; great benefits; work-life balance; collaborative culture

Cons

Even with a couple of roles that were not a great fit, those "cons" were beneficial to my growth and knowledge of the business, positioning me for other opportunities

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone I work with here is great - friendly, dedicated, hard working, professional, but also fun. The company is very aware that their employees are people. They encourage us to use our time off. We have mindfulness trainings. Our medical plan includes things like 8 free therapy sessions and free visits with a lawyer for consults. Also, I genuinely get the sense that Travelers is a good company. We are encouraged to volunteer. When we do, they award us $20 for every hour of community service worked, and that money can be used to donate a charity of our choice. Then, Travelers will match the money that they already gave us. The leadership is working to be zero emissions by 2030 and I believe they will do. It's a great place to work. There are so many different business units, departments, and offices in this company that if your role isn't fulfilling you can probably find another position that will be a good fit. You are also likely to find another office in the country if you have to (or want to) move. The company is very open to people finding the right place for them.

Cons

Everyone has a very full plate. It's not an insurmountable amount of work but it will keep you very busy. We also require at least 3 days per week in office in my region, but honestly, it's nice to back in an office with people. You will likely pay more for benefits here but they have different plans depending on what you're looking for.

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