Gone Down Hill - Auto Liability Claims Adjuster Travelers Employee Review

2.0
Feb 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are competitive and decent 401K contributions w/ good ROR.

Cons

Pay is now way below competition. Company is not willing to negotiate with employees on compensation. Given pay being lower than competition, unable to attract quality talent. Company is almost running on skeleton crew in auto and property. Employees will communicate things that are important to them (ability to work from home, pay, etc.) and company will brush it off. When employee submits a 2 week notice, they are then willing to negotiate. Company is unwilling to allow employees to work from home full time. Bonuses and merit increases are hit or miss. You can go above and beyond and you will still not get a merit increase. Management will give you a ridiculous reason why. Department is ran poorly. Employee morale is at all time lows and they cannot retain employees. Employees are looking to “jump ship”. When trying to advance, some managers will help you develop a plan and give you increased responsibilities. Issue is that you are handling the increased responsibilities for your current pay. It has also become an expectation that you will handle claims that are above your pay grade to “show desire”. Regardless if you jump through this hoop, they pick favorites and under qualified people vs individuals who have shown the desire, drive, knowledge, skills, and abilities to handle the advancement and increased responsibilities. Company is now desperate and promoting unqualified employees.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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