Unfortunately, now a dumpster fire. - Anonymous employee Travelers Employee Review

1.0
Sep 10, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits package that starts day one.

Cons

Outsourcing front line contact and processing. Lack of flexibility in scheduling Low pay increases once with the company. CEO consistently tells employees how much money the company is making and fails to distribute that increase to.employees. CEO Alan D. Schnitzer has taken a pay increase since 2016 of 12.6 million dollars. Shareholder profit has increased almost 800% in the last 20 years and base employee salaries have only increased by 20%. The company used to have a very customer service and personal accountability mindset which has been replaced with a cost cutting and shareholder profit mindset. This has led to an overall toxic work environment in many ways, including unreasonable metrics, constant push for more to be done by front line employees at a quicker pace, increased employee burn out and turn over, and lack of customer satisfaction.

Explore other reviews about Travelers

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to grow with many career path options; great benefits; work-life balance; collaborative culture

Cons

Even with a couple of roles that were not a great fit, those "cons" were beneficial to my growth and knowledge of the business, positioning me for other opportunities

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone I work with here is great - friendly, dedicated, hard working, professional, but also fun. The company is very aware that their employees are people. They encourage us to use our time off. We have mindfulness trainings. Our medical plan includes things like 8 free therapy sessions and free visits with a lawyer for consults. Also, I genuinely get the sense that Travelers is a good company. We are encouraged to volunteer. When we do, they award us $20 for every hour of community service worked, and that money can be used to donate a charity of our choice. Then, Travelers will match the money that they already gave us. The leadership is working to be zero emissions by 2030 and I believe they will do. It's a great place to work. There are so many different business units, departments, and offices in this company that if your role isn't fulfilling you can probably find another position that will be a good fit. You are also likely to find another office in the country if you have to (or want to) move. The company is very open to people finding the right place for them.

Cons

Everyone has a very full plate. It's not an insurmountable amount of work but it will keep you very busy. We also require at least 3 days per week in office in my region, but honestly, it's nice to back in an office with people. You will likely pay more for benefits here but they have different plans depending on what you're looking for.

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Travelers Response
20h
Thank you for taking the time to leave such a detailed review. We are happy to read that you are enjoying your coworkers, feel supported by our culture and utilize our benefits and community involvement programs.
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