Good pay, reasonable work load, good benefits, but don't expect to get promotions, raises, or incentives - Claims Adjuster Travelers Employee Review

3.0
Dec 30, 2010
Recommend
CEO approval
Business Outlook

Pros

This company started out good for me. 9 years ago, they lured me over with a salary that was 20% over the company that I was currently working with, and I wasn't even looking to leave. I quietly did my job and received no complaints and gave no complaints. As time went on, I was able to take classes and receive opportunities to do several different lines of work, making me actually worth every penny I was getting paid. The work load and goals were achievable. People were great and a majority were high quality people. Overall, if you are satisfied with your position and like what you do, you will like this company. It is not the kind of work I would do for free, but it wouldn't be a job if you didn't get paid. Next, to the cons...

Cons

After several "lateral" moves and knowing more about the business than my bosses, I started to get bored with the work I was currently doing. I considered myself the best on my team when it came to what I was doing, and I feel for the most part, that was a consensus with my peers and managers. I was kind of the "go to guy" name when others were being told that they were not up to par and to check with me on how I performed my day to day operations. I was the "curve killer". I took that as complimentary. Don't get me wrong, I don't think I was untouchable or even a master of everything I was doing. Anyone in claims knows that every day is a learning day... Back to the cons... I felt I was ready for the next level and applied for a management position. I was received poorly by management for this move. The main comment that stuck with me was "Are you sure you want this?" After that, I was given a fake interview, me knowing that it was fake, went through it with a smile and pretended like all was well. The job posting was later proven to be a "promised" position to a friend of an upper manager. I could go all day about this, but I won't because it is not worth my time or yours. The moral of my story is that if you are good at what you do, this is all you will ever do. If you are not liked, you could be promoted to management and later fired for poor performance. You may or may not get raised based on "performance" of the office as a whole, not your own performance. These are all either facts or internal perceptions viewed by me and a large amount of my peers from our particular office. Bottom line, accept this as a job, a well paying job, and enjoy your home life. Expect people to get promoted from another company as this company's management is "progressive"ly getting called in from other sources ;-)

Explore other reviews about Travelers

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Timely communication from Talend acqisition team. Scheduling the interviews with detailed information was very helpful. The interviewers were warm and supportive which made the technical and behavioral interviews feel comfortable to answer. Great company culture and familiar faces made a full time return after 10 years as consultant is very exciting.

Cons

Room for improvement regarding response time after each interview rounds.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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