Jul 28, 2016
Travelocity Response
9yWe appreciate the feedback. You understand firsthand the challenges that travelers can face as they explore the world (fortunately rare, but critical when they occur) - and that's why we recently implemented our "Customer 1st Guarantee" team - a dedicated service team that is a rapid response unit for those customers who have issues while in-trip. With this, we hope to turn those customers you describe into lifelong Travelocity champions!