1.0
Apr 10, 2014
Current employee, more than 3 years
Wilkes-Barre, PA
Recommend
CEO approval
Business Outlook
Pros
I've been in one of the U.S.-based call centers, and it's a terrific group of people. The management is straight up with us, sets achievable parameters, and follows through on what it says it will do. And, where its reasonable, they have compassion. Great team atmosphere.
Cons
They've changed their business model, and seem willing to keep changing. They licensed their consumer name "Travelocity" to Expedia, and fired most of the groups associated with that overhead, except Cruise. The rest are history. They sold their TPN (Travel Partner Network) to Orbitz, and the call center people are under the gun to figure out who they can sell themselves to and still stay open. There is zero security in the future.