Really lost to the customer - Sales Representative TriNet Employee Review

3.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

It was a great place to work. Great people who care and want TriNet to succeed.

Cons

Upper management is really clueless to what their value is to the customer. They really believe their technology is the best, but it is lacking in some areas. The transition of SOI groups to the new platform was not handled well. The technology was not ready and the direction of the company is to have a single platform, but it was not tested enough. Some clients couldn't see paystubs online. While I know they were trying to fix things, the rollout should have never happened. Not trying to be negative, I really want TriNet (and other PEO's) to be a good value as they do so much for the client when things work. However, when you can't sell through channels when one group that a broker partner gives you goes south, it is hard to build momentum and trust for them to refer again.

Explore other reviews about TriNet

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, time off, remote working, co workers

Cons

Honestly I don’t have a con

3.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There is a path to success if you work really hard and are willing to stick it out for 3-5 years, but you must know how to play the corporate politics game and can't slip, have a little bit of luck, inherit profitable relationships, and prospect and develop new broker relationships. Benefits are good, and the director's I worked under were great people. If you're in your 20's, it's not a bad place to start your sales career and make decent money. Most deals only close if the benefits pricing is favorable, Always found the offsites and team outings fun.

Cons

Highly political environment.   Highly commoditized product. A fair amount of favoritism.  The prospecting infrastructure is horrendous and limiting for even the best hunters. Splits are the devil and cause resentment amongst sales reps. If you're over 30 and looking to build a career here, would recommend you find a different PEO as there is a 90% turnover rate with first year reps and within 3 years most new hire classes are gone. About 10-20% of sales consultants find success, and the variance of new consultants who find success is in the low single digits.  TriNet isn't exactly well positioned in the market and hasn't been for a few years.   Bad blood with clients and prospects due to decisions made a few years ago for short term business gains. The executive directors and upper management come from a different time in the business.  They found success in a completely different way and completely different market that was more beneficial. They lead with a stick and that trickles down.

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