Voice Isn't Heard - Client Service Associate TriNet Employee Review

1.0
Jan 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Co-workers are fun to work with.

Cons

CSAs are overloaded with work, and the processes to complete projects put too much administrative strain on them. Other departments are not as responsive to help as they should be. Many have expressed suggestions to management and are met excuses rather than action.

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TriNet Response
10y
As you note, your co-workers are “fun to work with” and that usually goes hand-in-hand with a helpful attitude. Don’t be afraid to address your concerns with your location’s HR Business Partner or even to avail yourself of our confidential Ethics Hotline if the occasion calls for it. Our intent is to support our colleagues in every way we can to help them succeed.

Explore other reviews about TriNet

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, time off, remote working, co workers

Cons

Honestly I don’t have a con

3.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There is a path to success if you work really hard and are willing to stick it out for 3-5 years, but you must know how to play the corporate politics game and can't slip, have a little bit of luck, inherit profitable relationships, and prospect and develop new broker relationships. Benefits are good, and the director's I worked under were great people. If you're in your 20's, it's not a bad place to start your sales career and make decent money. Most deals only close if the benefits pricing is favorable, Always found the offsites and team outings fun.

Cons

Highly political environment.   Highly commoditized product. A fair amount of favoritism.  The prospecting infrastructure is horrendous and limiting for even the best hunters. Splits are the devil and cause resentment amongst sales reps. If you're over 30 and looking to build a career here, would recommend you find a different PEO as there is a 90% turnover rate with first year reps and within 3 years most new hire classes are gone. About 10-20% of sales consultants find success, and the variance of new consultants who find success is in the low single digits.  TriNet isn't exactly well positioned in the market and hasn't been for a few years.   Bad blood with clients and prospects due to decisions made a few years ago for short term business gains. The executive directors and upper management come from a different time in the business.  They found success in a completely different way and completely different market that was more beneficial. They lead with a stick and that trickles down.

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