Pros
Good benefits and good pay Flexible hours, hybrid or remote also available Occasional travel to various destinations all paid for Some recognition for hard work Unlimited holidays (not globally)
Cons
Management didn't trust IDs to do carry out end to end project completion, this meant program managers were carrying out tasks they were not qualified to do. IDs often had to clean up and tidy up courses poorly designed by program managers. Some managers and program managers had no clue what an ID is or does. Incompetent program managers with no learning background. A lot of confusion around who does what. Managers highly focused on quotas, and on churning out courses rather than the quality or impact of learning material. Poor communication High competition between the regions/teams Lack of professional development for IDs No clear career development. Expected to work outside working hours