Amazing on the outside, but... - Anonymous employee Trip.com Group Employee Review

Thank you for taking the time to share your honest feedback and for highlighting the positive experiences you’ve had. We’re glad to hear that the supportive team environment and office facilities have contributed positively to your experience. We also appreciate your honest comments regarding HR support and visibility. This is important feedback for us. As an HR team, our intent is to be a trusted and collaborative partner to both employees and people managers, and we recognise that we can do more to strengthen our presence and engagement across teams. We are actively working on improving HR accessibility and communication, including increasing our visibility with teams, reinforcing HR–manager collaboration, and creating more opportunities for open dialogue and support. Our aim is to ensure employees feel comfortable reaching out to HR and confident that HR is involved early in discussions that impact them. Thank you again for taking the time to provide your perspective. We value feedback from our employees, as it helps us reflect, improve, and continue building a supportive and transparent workplace together.