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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      Don't, just don't. - Customer Service Advisor Trip.com Group Employee Review

      1.0
      Jun 22, 2020
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee, decent location (no parking though!), fussball tables and colleagues are mostly great.

      Cons

      Management focus on call numbers not customer service. They also lack expertise plus and can't be trusted.

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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