AVOID AT ALL COSTS - Customer Service Advisor Trip.com Group Employee Review

1.0
Oct 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Absolutely none, this place is a toxic environment.

Cons

Extremely negative atmosphere, zero support from management, zero care for customers. China centric with no understanding of European or American markets.

Explore other reviews about Trip.com Group

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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