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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      AVOID AT ALL COSTS - Customer Service Advisor Trip.com Group Employee Review

      1.0
      Oct 30, 2020
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely none, this place is a toxic environment.

      Cons

      Extremely negative atmosphere, zero support from management, zero care for customers. China centric with no understanding of European or American markets.

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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