Pros
The IT tech was a saint, the HR dept were relatively competent, free snacks in the office
Cons
Little to no joy working for trip.com. There is absolutely no ‘teamwork’ atmosphere- if you are selfish and don’t mind being a robot or you are completely devoid of empathy I have no doubt you will excel in this job. If however you have emotions or a shred of dignity or even a tiny amount of care, avoid this job at all costs. I still have unresolved trauma I am working through as a direct result of working for this company. Also, the positive reviews are mainly written by Chinese colleagues because they are incentivised to do so. Upper level management have been fired as a result of the bad (honest) reviews written on Glassdoor. If they don’t care about management then under no circumstances do they care about agents. Honestly work for Sykes or Trainline or even Tesco’s or something, don’t waste your time or mental health because trip.com are not worth it whatsoever. You will leave this job worse off than when you started.