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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      My Trip.com experience so far - Customer Service Advisor Trip.com Group Employee Review

      4.0
      Mar 8, 2023
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - all the employees and friendly and welcoming - sense of belonging - salary is not too bad

      Cons

      - salary could be higher considering the workload - hard work is often not recognized; you are punished for potential, even small, mistakes, but often not congratulated for a job well done - the procedures surrounding the job are not straight-forward and there is often miscommunication and misunderstanding

      avatar
      Trip.com Group Response
      3y
      Thank you for your review, if you would like to share specifics of your feedback please contact wevaluefeedback_uk@trip.com

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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