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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      Ok - Customer Service Representative Trip.com Group Employee Review

      3.0
      Apr 4, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      + team + office that’s it

      Cons

      - procedures - responsibilities - communications with other teams

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      Trip.com Group Response
      3y
      Thank you for your review. We would like to understand more about the issues you are facing, please contact wevaluefeedback_uk@trip.com with your detailed feedback so that we can address your concerns.

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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