Bad management and communication - Customer Service Trip.com Group Employee Review

The problem there is their relaying a lot with the headquarters in China. A lot of issues with communication and they tend to follow the number strictly, so a lot of expectations without any training about how to achieve it. They also impose you time shift and hours of work, and love to control all your time. This include in some way obligatory work full time and lack of flexibility. They have quite a lot of employees leaving the company often. I had also the feeling the company often abuse of the fake until make it culture.