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      Tripadvisor

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      Tripadvisor says culture matters yet they've let it be destroyed - Senior Sales Manager Tripadvisor Employee Review

      2.0
      May 28, 2020
      Senior sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Boston office and especially kitchen is amazing and New York isn't too bad either. Used to be some fantastic people to work with. Every day was a joy to come to work. Sadly that all changed in 2019.

      Cons

      Every member of the team hired from Conde Nast is incompetent, lacking basic knowledge of internet fundamentals, territorial to a level that goes so far beyond toxic, and most of all are just mean, spiteful people. And yet they all awarded themselves big titles despite clear lack of talent or experience. You were either part of 'the Conde Nast clique' or you were out. Every day became like living through junior high school all over again. The immediate effects on our business and morale were shocking. They would fudge sales numbers, rebrand existing products as something new that they'd invented, disparage other people's good work, refuse to ever listen to suggestions, use our sales calls to shame people publicly, and so much more. I heard one coworker say 'their only real talent is creating roadblocks' and it is just so true. We saw an executive assistant hired in NYC quit in less than two weeks because he was being made to do their laundry and write their Tinder profiles. I heard the same stories from my coworkers all over the country and so many of us had talks with human resources, but nothing was ever done and they used the recent COVID-19 layoffs to get rid of even more great people who dared question them, including me and most of my team. How Steve Kaufer let all of this happen I do not know, but it was a relief when I was let get go as after this nightmare experience I need time with my family to recover. It is a sad day as I will always have wonderful memories of what Tripadvisor once was and the good people I worked with there, but on to bigger and better things.

      avatar
      Tripadvisor Response
      6y
      Thank you for your feedback. We are sorry to hear that your recent personal experience was not positive. We care deeply about our employees wellbeing and strive to maintain a positive work environment across all of our Global Tripadvisor locations. We maintain a zero tolerance policy for harassment and take feedback from our employees on these topics very seriously. The last 18 months have been a period of intense change at Tripadvisor, and we acknowledge there have been some growing pains as new leaders join and teams are reorganized. The current pandemic impacted our business and the reduction in workforce resulted in many exceptional colleagues leaving the company. Throughout the process, we strive to create a positive work environment and will continue to focus on building good morale. We wish you the best and thank you for the time you committed to Trip.

      Explore other reviews about Tripadvisor

      5.0
      Jan 18, 2026
      Senior director hr
      Recommend
      CEO approval
      Business Outlook

      Pros

      people are awesome remote work is common pay and benefits are good

      Cons

      can they stay relevant in the world of AI

      1
      avatar
      Tripadvisor Response
      5mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
      2.0
      Jun 21, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you get to work with are genuinely great, and the work-life balance remains fairly solid. In the past, the company attracted top-tier engineering talent from the most reputable tech firms, and the expectations were high but rewarding. A lot of that collaborative culture still exists among the engineers. You will be surrounded by capable individuals who want to do good work.

      Cons

      The company has been battered by unresolved structural issues over the last decade. The core meta-search business was crippled when Google altered its algorithms to prioritize its own travel products, effectively choking off the organic traffic Tripadvisor depended on. Combined with the impact of COVID-19, leadership tried launching new products to escape this SEO reliance, but those attempts consistently missed the mark. Now, the rapid adoption of LLMs is delivering another severe blow. Users no longer need traditional meta-search to plan travel. The core Tripadvisor product has essentially become a legacy cash cow, with the Experiences division (Viator) being the primary engine keeping the business afloat. Following the departure of the former CEO, thousands of highly skilled employees have left through attrition or ongoing restructuring. Layoffs have become a grim constant, happening once or twice a year. Even if you manage to avoid the cuts, the compensation structure is no longer competitive for the tech industry, and RSUs have virtually dried up. Because of the abysmal direction and the very high chance you won't survive the next round of looming layoffs, I strongly recommend avoiding this company as a new hire.

      1
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