Wonderful place to work, until it wasn't - Communications Manager TruStage Employee Review

3.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

CUNA Mutual Group was a top employer in Madison for decades. Sure, it had it's challenges and inefficiencies, but it's leaders & employees truly cared. They made a difference in the lives of their members & in the community at large. It was a place you were proud to work for. Bob Trunzo may not have been the best businessman around but he sure made us all feel good about the work we were doing. He did the right thing for us during the pandemic (even giving us a full week off at labor day), ensuring that our health and safety was tops. He will always be remembered fondly.

Cons

In 2023, CMG evolved to TruStage. The new brand was to encapsulate all the many disparate brands that CMG had offered over the years, which made sense. A new CEO - Terrance Williams - was appointed. Everyone was optimistic. In the 2 years since his hiring, leadership has been replaced entirely, with no regard for historical knowledge. The culture has gone downhill - with layoffs and restructuring frequent occurrences. When asked recently if I would recommend this as a place to work, I had to be honest and say "not right now. Wait a few years, until the next CEO is hired."

Explore other reviews about TruStage

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

-great senior management -good pay -great environment

Cons

-lack of guidance in internship (less direction)

2.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and good benefits

Cons

Way too much going and l everything is a priority. When concerns are brought up as management is struggling to stay above water daily due to leading multiple teams, having a dozen or more priorities and being in back to back meetings every day, the concerns get brushed off and manager is told to figure it out. Lack of long term departmental vision from Director and constant shift in direction. Director does not care about team members and when concerns brought up from team members through the manager to Director, they get brushed off. So much restructuring going on constantly and leades get replaced every few years due to that. Concerns about more outsourcing down the road as new 3rd party company is starting to take a major application and moving data to their data centers. New major solutions get picked without looking at multiple vendors and any research. Director has a tyrannical leadership style and shuts down conversations and suggestions from management. Director only cares about his image to his peers and people above him and does not care about people reporting to him or people that his managers lead. Management and individual contributors morale is low due to above reasons. Not a good long term place to work.

3
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