Surprisingly poor structure, management, and support for a decent size Company - Billing TruStage Employee Review

1.0
Feb 5, 2015
Recommend
CEO approval
Business Outlook

Pros

-I had a job -I got a paycheck, always on time -Benefits aren't terrible

Cons

I wanted to stay with CUNA, after several years of service. It was not a priority to the company for current employees to succeed, and they made that clear towards the end of my tenure there. -ZERO opportunity for advancement, especially in Fort Worth office -The management team drives team members apart rather than together, overall the managers seem to be insecure and degrade staff in attempt to diminish value (including but not limited to race, sex, or religion) -Any attempt to resolve concerns (even if going above manager) goes to manager for their version of assistance. If you have address a direct manager concern to senior management, they will tell the manager no only the concern, but who had issues

Explore other reviews about TruStage

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work environment, good salary and mission

Cons

Remote work standards vary team to team

1.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be a great company to work for until about a year ago.

Cons

I have worked for TruStage for over 10 years. They recently made the decision to outsource a large amount of employees to another company- Wipro. 120 people lost their jobs at Trustage and TruStage signed an non-compete between themselves and Wipro in which none of the 55 employees who got an employment offer with Wipro could be hired in any other role until September 2027. I lost my health care, my pension, and my job security and TruStage didn’t care at all. I would be wary of working for TruStage as I hear they want to expand to outsource more jobs to wipro/india. It’s a disgrace the way they handled the outsourcing of loyal, smart, successful employees.

2
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