The downtown Summerlin location is a mess. There was a tyrannical manager who was kept employed despite numerous HR reports. She'd have friends post positive reviews about her performance on the yelp page and it would be so obvious because what customers leave reviews about the manager? Reviews that are legitimate are always about the food service and atmosphere, but every time this manager would terrorize her staff there'd suddenly be a glowing review specifically about her. Finally she was let go of recently but it took outrageously long.
There wss many shifts with many servers but no tables because customers were put on wait lists. Now that problem has been remedied by giving the staff no shifts! Good luck getting hours here.
New management got rid of eating breaks. As servers and bussers we are always on our feet burning through calories and we would be discouraged from ordering food and not allowed to eat. Sure I understand giving lunch or even mandatory 15 min breaks to eat can be a strain in this industry but seriously? We can't order a small meal and take a bite whenever we have a free second, or even 5 minutes? Working hungry contributes to exhaustion and foggy service.
Closing duties at the end of the shift take up a lot of time.
