Former Teammate Experience - Consumer Credit Card Specialist Truist Employee Review

1.0
Sep 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Only benefit is paid vacation and time & half on federal holidays.

Cons

The training doesn’t prepare you at all for the types of calls you are going to take. You start to notice how this bank nickel and dimes customer’s with interest fee charges on their credit cards. There is always something going wrong. Issues range from duplicate credit card payments made without client authorization to fraud. This bank being a merger is used to excuse every minor issue clients have. Branch teammates and Call Center teammates do not have access to the same system which negatively impacts the client experience as they have to call on their behalf and it takes anywhere from 30 minutes to 2 hours to reach a representative.

Explore other reviews about Truist

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to build long-term relationships with physicians and medical professionals to make a meaningful impact by helping them achieve financial security and life goals. Ability to develop expertise in a niche market, creating strong professional differentiation.

Cons

Expect high-performance pressure to meet revenue, asset growth, and client acquisition goals. Long sales cycle, as developing trust with physicians and converting prospects into clients can take months or years. Developing strong relationships requires effective networking, prospecting, and event attendance beyond traditional work hours.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and good people (whatever is left). Nice amentities.

Cons

Things started going downhill in 2023. New senior leader took over our department and created the most hostile environment I have ever experienced which was motivated unchecked by leaders above them. Too many good leaders left and what is left are the most incompetent and toxic leadership you will ever see. There is a reason the bank isn't doing so good and it's reputation at this point is unsalavageable. Another merger won't save Truist and offshoring jobs to India is an attempt to milk the company until the well runs dry and executives abandon ship with steep payouts.

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