1.0
Sep 11, 2022
Current employee, less than 1 year
Greensboro, NC
Recommend
CEO approval
Business Outlook
Pros
Only benefit is paid vacation and time & half on federal holidays.
Cons
The training doesn’t prepare you at all for the types of calls you are going to take. You start to notice how this bank nickel and dimes customer’s with interest fee charges on their credit cards. There is always something going wrong. Issues range from duplicate credit card payments made without client authorization to fraud. This bank being a merger is used to excuse every minor issue clients have. Branch teammates and Call Center teammates do not have access to the same system which negatively impacts the client experience as they have to call on their behalf and it takes anywhere from 30 minutes to 2 hours to reach a representative.