terrible management and training - Relationship Banker Truist Employee Review

1.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

It gets your foot in the door to the banking industry.

Cons

untrained management. I had 5 different branch managers in only 3 years. Branches are continuously short staffed. District manager has no idea or plan at all of how to improve the branches. It seems that she is aware that she is running a seeking ship and is just trying to collect her paycheck for as long as Truist is allowing. Maybe she is aware that everyone needs better training but Truist doesnt want to invest in that, idk. She pushes predatory selling tactics for loans and credit cards and the goals are impossible to reach when you keep getting moved around to different branches to work behind the teller line due to staffing issues. People keep quitting because expectations are not realistic. District manager puts so much pressure and psychological stress on untrained branch managers to reach impossible goals and then writes them up. Majority of branch platform staff in multiple branches in the area are on Performance Improvement Plans. Customers have poor client experience because they cant form relationships with the staff and never know anyone who works there. So they give low client experience score and complain about that exact thing but then the branch staff still gets written up because the client did not give a score of 10.

Explore other reviews about Truist

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to build long-term relationships with physicians and medical professionals to make a meaningful impact by helping them achieve financial security and life goals. Ability to develop expertise in a niche market, creating strong professional differentiation.

Cons

Expect high-performance pressure to meet revenue, asset growth, and client acquisition goals. Long sales cycle, as developing trust with physicians and converting prospects into clients can take months or years. Developing strong relationships requires effective networking, prospecting, and event attendance beyond traditional work hours.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and good people (whatever is left). Nice amentities.

Cons

Things started going downhill in 2023. New senior leader took over our department and created the most hostile environment I have ever experienced which was motivated unchecked by leaders above them. Too many good leaders left and what is left are the most incompetent and toxic leadership you will ever see. There is a reason the bank isn't doing so good and it's reputation at this point is unsalavageable. Another merger won't save Truist and offshoring jobs to India is an attempt to milk the company until the well runs dry and executives abandon ship with steep payouts.

See reviews by: Helpful|Rating|Date|All