Trustco Bank - Teller I Trustco Bank Employee Review

1.0
Oct 4, 2025
Recommend
CEO approval
Business Outlook

Pros

We had 10+ holidays off. The schedule was part time and it was a really good schedule. The schedule was a set schedule and that was good. Some of the employees were nice and helpful.

Cons

They have a big turnover in employees, more than most financial institutions. They hire anyone off the street. The training is terrible. They have some very hostile employees and they continue to employ them even when they get violent. They tell you that you need to toughen up. They have had some employees that are not helpful and that are down right rude and hateful. There is a lot of yelling in some branches. There’s no respect at all. This is definitely NOT a good place to work. I would not recommend it to anyone.

Explore other reviews about Trustco Bank

5.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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