No go Trustco - Assistant Manager Trustco Bank Employee Review

1.0
Aug 20, 2012
Recommend
CEO approval
Business Outlook

Pros

...... looks good on the resume

Cons

1) Branch management training is very poor. After a week of going through teller training you are put into the branches as a teller for two weeks than put into their training program for 6 weeks once a week. Training is awful and is often left to the managers in the branches to help assist you. 2) LOW LOW LOW PAY! - hourly pay is just not cutting it when you get 0 COMMISSION on writting up morgages/refi/ HECL's. 3) Traveling!- Customers complain about not seeing the same manager every week. since this is a floating position, you are sometimes put into 2 different branches in one days time. 4) Poor employee appreciation. Tellers and managers seem worn out, and often not to pleasant to new faces(employees) 5) Higher up management is a joke. These people dont have college degrees and make their employees stressed with "shopps" and have little appreciation of what lengths managers and tellers go through day in and day out.

Explore other reviews about Trustco Bank

5.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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