A decade of regret - Anonymous employee Trustco Bank Employee Review

2.0
Nov 15, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked along side some very friendly co-workers. Some of whom I am still friends with. The pros stop there unfortunately.

Cons

This Bank will take credit for all the good that happens and pass blame for any bad. The failure to take accountability for poor morale, pay, work/life balance, communication amongst many other issues is ultimately the cause for the high turnover rate. They often ignore the greater issues or causes for concern and offer “solutions” by means of wasteful spending that portray a caring image to outsiders in the ways of catered lunches and inconvenient corporate events rather than focus on adequate staffing, fair pay, clear communication, measurable expectations and a competitive benefits package. You can expect to be passed up for promotional consideration if you don’t conform to the 100 year old way of doing things or have an opportunity for nepotism. There is an uneasy comfort in the building on Sarnowski Drive for off colour comments. Statements that would easily be considered offensive and off brand anywhere else are certainly on brand for Trustco Bank and can be heard most often from those held in the highest positions.

Explore other reviews about Trustco Bank

5.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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