A mess - Anonymous employee Trustone Financial Employee Review

2.0
Jun 10, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great employees who all feel the same way so you have a lot of support. They offer good benefits as well.

Cons

When we were firefly I would have given this a 5 star rating. Since the merger everything has been terrible! A lot of employees still don’t know exactly what they are supposed to be doing. Departments don’t have procedures planned out for their employees yet. LD1 was 6 months ago, when this should have been figured out. When you address concerns with management the response you get is regarding the fact that they are too overwhelmed themselves and will get to it. Current employees are not getting adequate training on new software like new employees now get, which is putting us behind. Most employees will tell you they feel like they are slowly be driven out by management.

Explore other reviews about Trustone Financial

5.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

If you agree and enjoy DEI practices then you will go far in this company. You will go not based on "gender" "religion" "race" If you are a woman and you are white, prepare to be hired. If you are a woman and you aren't white, prepare to be promoted. If you are a man and not white- prepare to be hired and promoted.

Cons

Decent hourly pay. Decent benefits. Decent promotion opportunities if you aren't white or are male and not white.

4.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company, great benefits including PTO

Cons

Lack of clear communication and guidelines within the call center

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