Company Wide Perks- But Not for CS Staff - Customer Service Specialist Turo Employee Review

3.0
Jan 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Bi-Annual Company wide summit where each department showcases and highlights their accomplishments for the quarter, with activities and benefits.

Cons

Unfortunately working in support you wont really get to experience much of this because there's no time to take away from the phones. Upper management that was not promoted from within is pretty clueless as to the nature of how tough this particular customer support job is. Poor coverage on weekends means you might be manning the phones alone for a few hours which is crazy.

Explore other reviews about Turo

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture in the engineering department

Cons

Still waiting for their IPO

5.0
Feb 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I’ve been at Turo for over seven years, and that alone says a lot about how I feel about this place. I’ve learned so much here. I’ve grown as a professional, taken on real responsibility, made mistakes, learned from them, and been given the opportunity to improve and keep moving forward. This environment builds confidence and loyalty. The work is challenging in a good way. It has pushed me to think bigger and solve meaningful problems, and when you make progress, you can actually see the impact, especially on the government relations team. The people truly make it special, from the CEO to the CLO to my VP and Director. There’s strong collaboration, a sense of ownership, and a team that genuinely cares. I’m proud to be here and excited about what we’re continuing to build.

Cons

Like any growing company, it hasn’t always been smooth. We’ve been through ups and downs together, and that has built trust, but it hasn’t been without difficulty. We’re back in a hybrid model now, and while we’ve adapted well, change takes adjustment. We’ve also experienced departures and layoffs, which was tough because we lost some really good apples. That part was not easy. But even through those moments, the company has continued to evolve, and change has brought new opportunities and fresh energy.

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