Prioritize profit over integrity of their employees - Customer Service Representative (CSR) Turo Employee Review

Caring and supportive place to work.

The delayed IPO makes generating liquidity difficult.

I’ve been at Turo for over seven years, and that alone says a lot about how I feel about this place. I’ve learned so much here. I’ve grown as a professional, taken on real responsibility, made mistakes, learned from them, and been given the opportunity to improve and keep moving forward. This environment builds confidence and loyalty. The work is challenging in a good way. It has pushed me to think bigger and solve meaningful problems, and when you make progress, you can actually see the impact, especially on the government relations team. The people truly make it special, from the CEO to the CLO to my VP and Director. There’s strong collaboration, a sense of ownership, and a team that genuinely cares. I’m proud to be here and excited about what we’re continuing to build.

Like any growing company, it hasn’t always been smooth. We’ve been through ups and downs together, and that has built trust, but it hasn’t been without difficulty. We’re back in a hybrid model now, and while we’ve adapted well, change takes adjustment. We’ve also experienced departures and layoffs, which was tough because we lost some really good apples. That part was not easy. But even through those moments, the company has continued to evolve, and change has brought new opportunities and fresh energy.