Bait and Switch - Claims Specialist Turo Employee Review

2.0
Mar 2, 2023
Recommend
CEO approval
Business Outlook

Pros

- Unlimited FTO instead of accrued PTO - Decent benefits - Great coworkers - WFH available (depending on management) - Bi-annual companywide trip (Turbo Week)

Cons

- Time off has to be scheduled around other team members since only one person per team can take time off at once - Incredibly heavy workload mixed with an understaffed department that experiences a lot of turnover - Mixed signals when it comes to work-life balance, they insist that they want you to take time off and not overwork yourself, but when people inevitably fall behind with the ever increasing workload broken up by unnecessary meetings multiple times a day, they punish you and expect you to work up to 12-hour days and weekends - Turbo Week is just a series of meetings that take up the entire working day, and the department is expected to maintain the same output while also being expected to attend every meeting and be fully present - They claim they’re paying salaries above market value, but for the amount of hours you will inevitably put in here, you’re better off working an hourly job where you’re eligible for OT - Inconsistent management styles, hostile managers are consistently enabled to target and's treat team members badly and receive no coaching from upper management

Explore other reviews about Turo

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Caring and supportive place to work.

Cons

The delayed IPO makes generating liquidity difficult.

5.0
Feb 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I’ve been at Turo for over seven years, and that alone says a lot about how I feel about this place. I’ve learned so much here. I’ve grown as a professional, taken on real responsibility, made mistakes, learned from them, and been given the opportunity to improve and keep moving forward. This environment builds confidence and loyalty. The work is challenging in a good way. It has pushed me to think bigger and solve meaningful problems, and when you make progress, you can actually see the impact, especially on the government relations team. The people truly make it special, from the CEO to the CLO to my VP and Director. There’s strong collaboration, a sense of ownership, and a team that genuinely cares. I’m proud to be here and excited about what we’re continuing to build.

Cons

Like any growing company, it hasn’t always been smooth. We’ve been through ups and downs together, and that has built trust, but it hasn’t been without difficulty. We’re back in a hybrid model now, and while we’ve adapted well, change takes adjustment. We’ve also experienced departures and layoffs, which was tough because we lost some really good apples. That part was not easy. But even through those moments, the company has continued to evolve, and change has brought new opportunities and fresh energy.

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