Great Company! - Billing Operations Analyst Twilio Employee Review

5.0
Mar 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Company really cares about its employees, and you can see that with both the words and actions but with the financial commitment to help people as much as they can. You really feel like you take part on the company growth and see the reason why the company has been growing so much. Great D&I Very competitive pay within the industry Nice vibe overall and feels like most people in the company are great

Cons

Career development into different areas is a bit tricky as from how the operation is structured, offices are really scattered around the world. If you have the availability to relocate, it's great, otherwise you're kinda stuck with the not so many areas available in each location. I'm sure it's something they're looking at but specially with how the world has gone remote as of the last year, perhaps trying to be more open with cross location teams and employees would really help in this regard. Not a major issue at all though.

Explore other reviews about Twilio

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

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