Don't come here if you have any industry experience. - Technical Support Tyler Technologies Employee Review

2.0
Nov 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is decent. They have a happy-hour every month or so. They also have food trucks come to the building. Also, a fairly large parking lot.

Cons

Awful managers outside of the one singular decent manager in the CAD/Records department, disgusting culture, they use the Tyler Technology name to make themselves seem like a good company. They are in reality New World, look up the reviews for the former New World. You'll get a sense of what this place is going to be like. They'll tell you in your interview that they are changing and looking to be a positive workplace. They are the same toxic place they were, everything I read in the New World reviews was true. The recruiter will lie to you to get you to work there. He will sell the job as something utterly different than what it is, this job is straight up a call center. That is all you are, just a body to answer a phone. You also can't leave that position for a minimum of 18 months. If you have any industry experience, get a job elsewhere. If you have no experience other than working at a Walmart or something, than sure, this is probably going to be a great job for you. Otherwise, this was the single worst career decision I ever made and I urge you to not make the same mistakes and believe their drivel about change and improvement.

Explore other reviews about Tyler Technologies

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for! Stable, caring and dedicated to Public Sector.

Cons

Sometimes faster change would be beneficial, but thorough consideration is what makes it stable, which is a plus!

4.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

BCBS insurance/decent benefits. Good amount of PTO (4 weeks to start, holidays, and 2 floating holidays). WFH M/F and as needed. Solid company so job stability is good as well, which is important in this economy. Flexible in terms of appointments and schedules. Room for growth in your position. Most of mid-level management are kind and open to listening to you.

Cons

Definitely underpays compared to the industry standard across the board. Promises more money is coming year after year, but never delivers - senior management is the roadblock here - may not be the case for all departments though. Promotion does not always equal significant/decent pay raise. No sick days - lumped in with PTO instead. However, you can WFH when sick/as needed. Recently changed health insurance to no longer cover diagnostic testing/bloodwork at 100%, so you may get hit with a couple hundred dollar bill.

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