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U.S. General Services Administration

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Not the worst of government, but not the best - Anonymous employee U.S. General Services Administration Employee Review

1.0
Feb 24, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible telework/schedule, good work/life balance.

Cons

Most people do not do their job and there is no accountability for it. The organization I worked for was very top-heavy, with lots of employees in the GS-14 and GS-15 range, so a lot of work landed on those of us at lower levels. Opportunities for advancement are almost nil. Performance evaluations were mostly a formality with most employees getting a rubber-stamped "satisfactory", and the only way to advance from one rung of the career ladder to the next was to spend adequate time in grade. This produced a general lack of motivation to do better or go above and beyond what was minimally required for the job. Bureaucracy was nightmarish, and the technology available was years behind. While GSA is generally thought of as one of the "innovative" agencies with its head in the modern world, that is really only true of a couple of offices and groups (like 18F). If you're not in one of those, it can be a suffocating and demoralizing place to work.

Explore other reviews about U.S. General Services Administration

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and benefits

Cons

There wasn’t a duty station in the city I live in.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

More technologically advanced than other government agencies. Much more lean, agile and less bureaucratic than other government agencies. Lots of opportunities to learn about the various types of commercial acquisitions.

Cons

High turnover at the top of the organization in recent years. Confusing communication/lack of explanation regarding re-organization and new work environment. Recent efforts to downsize resulted in extremely high workloads, disorganization, and very poor morale. Depressing to see a once great place to work to be in such disarray. (Many areas have gaps in knowledge and expertise due to mass exodus and reorganization). Top leadership seems out of touch with what GSA does and how it operates on a daily basis which has exacerbated morale problems. Feels “political” vs. the normal apolitical stance every government position I’ve had over the past 15 years I’ve been in the career field.

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