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U.S. General Services Administration

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Mission-driven work, but weighed down by bureaucracy - Information Technology U.S. General Services Administration Employee Review

4.0
Aug 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Mission-driven work that has a real impact on the public. Exposure to innovative projects like Login.gov, 10x, and cross-agency initiatives. Great opportunities to collaborate with talented designers, engineers, and policy experts. Benefits are strong (healthcare, retirement, generous leave).

Cons

Bureaucracy can be draining — decision-making is slow, and red tape often stalls innovation. Leadership changes with every administration, which can shift priorities abruptly. Pay scale is limited by government bands, making it hard to compete with private-sector salaries. Career growth opportunities exist but often depend on who you know rather than transparent advancement. Cultural shifts in recent years made the environment feel less people-centered and more political.

Explore other reviews about U.S. General Services Administration

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and benefits

Cons

There wasn’t a duty station in the city I live in.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

More technologically advanced than other government agencies. Much more lean, agile and less bureaucratic than other government agencies. Lots of opportunities to learn about the various types of commercial acquisitions.

Cons

High turnover at the top of the organization in recent years. Confusing communication/lack of explanation regarding re-organization and new work environment. Recent efforts to downsize resulted in extremely high workloads, disorganization, and very poor morale. Depressing to see a once great place to work to be in such disarray. (Many areas have gaps in knowledge and expertise due to mass exodus and reorganization). Top leadership seems out of touch with what GSA does and how it operates on a daily basis which has exacerbated morale problems. Feels “political” vs. the normal apolitical stance every government position I’ve had over the past 15 years I’ve been in the career field.

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