Good Company on Paper, Different in Practice - Senior Manager , Product Support UKG Employee Review

2.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

UKG offers one of the better benefits packages I’ve experienced. The healthcare options are competitive, the 401(k) match is strong, and the family leave benefits are excellent. The company also promotes flexible PTO, which is appealing on paper and can be beneficial depending on your team and manager. Overall, the compensation and benefits package is a major strength.

Cons

While UKG offers attractive benefits, the day-to-day work environment can be challenging. In my experience, the culture among peers was often toxic, and leadership was not always supportive when concerns were raised. The company promotes flexible PTO, but in practice it felt heavily managed, with little to no ability to take time off between Thanksgiving and mid-January. Compensation also lacked consistency. Employees performing the same role with similar responsibilities could have significantly different pay, creating frustration and concerns about fairness. Career growth was another challenge. There was no clearly defined career progression roadmap, making it difficult to understand what was required for advancement. Many employees should expect to remain in the same position for an extended period unless opportunities happened to open up. Finally, the company experiences frequent organizational changes and shifting priorities. The venture capital ownership contributes to a fast-paced environment where restructures and changing initiatives are common, making it difficult to maintain stability and long-term direction.

Explore other reviews about UKG

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

fantastic leadership, work, flexibility and benefits

Cons

a large company that sometimes operates as a startup, but I prefer that.

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

5
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