Hoax Culture…Leadership...HR…Company! - Anonymous employee UKG Employee Review

1.0
Apr 19, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits - 40% match on 401K, stocks share, 100% employer-paid health/dental/vision Nice Facilities/Locations & Perks (New Hire orientation week, lunch on New Hire day, breakfast on every first Monday of the month, monthly birthday cake, etc.)

Cons

Underpaid, Undervalued Ultimate Software averages about $20,000 under median salary. They get away with it because of the benefits, perks, and the propaganda that they’ve created around their “People First” culture. Emails go out every so often “encouraging” employees to write reviews and participate in surveys so they can make the various, infamous “great place to work” lists and get a few extra days of PTO the following year. It’s all for show. I want to believe that at the Chief level, the “People First” mentally is practiced but it doesn’t trickle down that well to the worker bees, where it truly matters. The yearly performance reviews are based on gossip, misperceptions, or fabricated facts. Also, it’s all downstream and feedback on managers is never captured from their direct reports’ perspective. Reviews should go both ways. Zero Leadership Managers and “team leads” are order takers that don’t know how to really deal when an employee truly needs mentorship. Hired or “promoted” without having the “People First” mentality or qualifications. Decisions are rashly made. Escalations are encouraged. Work comes first. You’re either with management or you’re out. Outside thinkers/dreamers are not respected. Nonexistent life/work balance. Micromanagement. “People First” is a facade. There was always some “leadership” training taking place for managers and team leads, which I hope they succeed to the benefit of the worker bees because as it stands, there wasn’t any benefit to us. The environment is very cliquey and leader-centric. Scare tactics are used by some thinking it will motivate the employee. Let’s just say there was a meeting centered around the fact that we had to be good and comfortable at making other employees uncomfortable. This came directly from our department’s Director, who very proudly admitted to enjoying that part of their “job”. Once you’re on someone’s bad list, you’re either perfect or not good enough. Nonexistent HR Ultimate doesn’t have an HR but more of a “Benefits” office. Forget about reaching out to “HR” on work related issues as those will be directed to your manager, which might as well fall on deaf ears as pointed out in my point above, Zero Leadership. When discussions with “HR” do take place, it will be done so between managers and the Chief People Office. Which by the way takes place after discussions with the managers but not with the employees themselves. It’s pretty much a one-sided story telling session where the manager persuades the Chief People Officer to see their point. At the end of the day, leadership will side with leadership. The grunts don’t have a voice. I could go on and on and on and on…there were days I was driving to work and debating whether I should keep driving or move to another country and start a new life.

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UKG Response
9y
I'm so sorry to hear this. Thank you for your feedback, we really appreciate it and helps us improve in the future.

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1.0
Jun 10, 2026
Recommend
CEO approval
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Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

2
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